Returns & exchanges

Our 30-day guarantee

For purchases made directly through kodagenix.com, contact us within 30 calendar days of the purchase date to request a refund or exchange. To qualify for this voluntary guarantee, return the product with at least half of the product remaining.

Keep your order number or proof of purchase. For an Amazon, Walmart or other retailer purchase, start with that seller’s return process; this website guarantee applies to direct website orders.

How to start a return

1. Email sales@kodagenix.com with your order number, the item and whether you prefer a refund or exchange.
2. We will confirm the applicable return instructions and provide a prepaid return label or arrange return postage. Kodagenix pays return postage for eligible returns.
3. Pack the remaining product securely and follow the supplied shipping instructions. Keep your tracking receipt. Please do not send it to an address until we provide those instructions.

Refunds & fees

There is no restocking fee. We issue the refund for an eligible returned item within 10 business days after receiving the return, normally to the original payment method. Business days exclude weekends and U.S. public holidays. Your bank or payment provider may need additional time to display the credit.

The refund calculation reflects what you actually paid after discounts and applicable taxes. For change-of-mind returns, the original outbound shipping charge is not refunded. We will include any shipping charges that must be refunded under applicable law. A legal requirement for a faster refund takes priority over the timing above.

Exchanges

Exchanges are welcome under the same 30-day and remaining-product conditions. Tell us the replacement item or option you would like. Availability and any price difference will be confirmed before the exchange is finalized. If the requested replacement is unavailable, we will discuss an alternative or refund.

Wrong, damaged or faulty items

If an item arrives damaged, is incorrect, appears unsafe or has another fault, contact us with the order number and a description. Photographs of the item and packaging can help, but please do not send medical records or payment-card details.

The 30-day window and half-remaining condition above describe our voluntary change-of-mind guarantee. They do not restrict mandatory rights for defective, misdescribed, unsafe or undelivered goods. We will arrange the remedy required by applicable law.

Need help?

Email sales@kodagenix.com or call +1 (775) 220-5812. If your order has not dispatched and you want to change or cancel it, contact us promptly so we can check.